Shipping and delivery
Shipments are made within 48 hours from the moment you order your items (excluding public holidays).
For ADIDAS items shipment could be delayed of 72 hours from receipt of order (excluding public holidays).
Right now we are using BRT for Italy (former Bartolini) and TNT for foreign countries.
If you live in the nearby you can choose to pick up the goods at our shop.
B) RETURNS POLICY
Would you like to return something?
You have 15 days to return the goods and ask for the refund.
Here's how to do in 4 easy steps:
- Login to your account and go to PREVIOUS ORDERS to see the list of your purchases on Onyou.it. Write down the order number and the code for the article you want to return.
- Write us an email at email@example.com with the subject [ORDER NO.] [ITEM NO.]. Please write a brief note why are you returning the item
- Send the parcel to this address: Colladon snc di Antonio e Nicola Piazza della Libertà n.4 - 36071 Arzignano (VI) ITALY
- Once you sent the parcel, please write an email at firstname.lastname@example.org with the tracking number.
Once we receive the parcel, any refund will be automatically issued.
REMEMBER: the goods must not have been damaged, worn or have been removing the identification tags. It must be in the same state in which we sent you. Return goods must not have been damaged or worn and should include tags.
For any question please contact us at: email@example.com
[The reference standard for remote purchases to which we refer is the Legislative Decree 206/2005 European Consumer Code]